Privacy Policy & Notice
This privacy policy and general notice applies to the collection and processing of your personal data. We take your privacy seriously and have drafted this policy in accordance with the General Data Protection Regulations (GDPR). This notice explains how we handle your personal data, outlines your privacy rights, and details how the law protects you. This privacy notice should be read alongside any additional privacy notices provided when we collect data from you.
Our Status and Details
For the purpose of GDPR, we act as the data controller. Any inquiries regarding the collection or processing of your data should be directed to our Data Protection Officer or Privacy Manager via the contact details provided: kevandmelatUW@outlook.com By using this website, you consent to this privacy policy. We are registered with the Information Commissioner’s Office (ICO) for these purposes.
Information We Collect
We collect, process, and store personal data only when directly provided by you, such as through website use, inquiries, or interactions regarding our services. Personal data includes, but is not limited to:
- Identity Data: Name, date of birth, gender, marital status, etc.
- Contact Data: Address, email, phone number.
- Financial Data: Bank details, payment information.
- Special Category Data: Health, race, religion, and political opinions.
- Transaction Data: Payments related to services or goods.
- Technical Data: IP address, browser information, and system details.
- Profile Data: Preferences, feedback, and website usage.
- Marketing Data: Communication preferences.
We may also collect non-personal Aggregated Data, which does not identify you directly.
How Do We Collect Your Personal Data?
Personal data is collected through:
- Direct interactions: In-person, by post, phone, email, or through our website.
- Automated technologies: Via cookies and website usage.
- Third-party sources: Publicly available sources and third parties processing personal data.
Data Accuracy
To ensure data accuracy, please inform us of any changes to your personal information.
Use of Your Information
We process personal data to:
- Provide services and communicate with you.
- Notify you of changes to our services or website.
- Send relevant information about products or services, where consent is given.
- Comply with legal obligations.
- Protect our legitimate interests.
We may use your data for marketing purposes, with your consent, and will never share it with third parties for marketing without prior approval.
Disclosure of Your Information
We may share your data with third parties under specific circumstances, such as:
- Regulatory bodies to comply with the law.
- Suppliers involved in service fulfillment.
- Marketing partners where consent has been given.
- Business transfers in the event of a sale or merger.
Your data will not be disclosed for advertising without consent.
Controlling the Use of Your Data
You can revoke or change your consent for data use at any time by contacting us via email or post.
Data Storage and Transfer
Your data may be transferred outside the European Economic Area (EEA), including to cloud-based services or suppliers outside the EEA. We take steps to ensure your data remains protected during any such transfers. For suppliers based in the U.S., we may transfer data if they comply with the Privacy Shield framework.
Security
While we strive to protect your personal data, we cannot guarantee complete security during transmission. However, we have robust security measures in place once we receive your information. In the event of a data breach, we will notify the ICO and affected individuals.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Legal obligations require us to retain certain data for at least six years.
Cookies
Our cookie use is detailed in our Cookies Policy.
Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request updates to incomplete or inaccurate data.
- Request deletion of data, where applicable.
- Object to data processing.
- Restrict data processing.
- Request data transfer to you or a third party.
- Withdraw consent for data processing.
These rights can be exercised at any time by contacting us via email or post.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies and recommend reviewing them independently.
Complaints
If you have concerns about our use of your data, please contact us first to resolve the issue. You also have the right to lodge a complaint with the ICO at www.ico.org.uk.
Changes to this Policy
This policy may be updated periodically to reflect changes in our services or legal requirements. Please review it regularly to stay informed about how we protect your data.
Version: January 2024
Our Services
Skill-sharing and Time Banking
Practical Support
- Help with benefit queries, Blue Badge renewals, PIP claims, CV writing, job searches, and application assistance.
- WiFi access for members.
- Sorting and selling donated items like stamps, buttons, books, and puzzles to raise funds.
Emotional and Social Support:
- Members can drop in for a chat, tea, or coffee when they need company or advice.
- Support for people referred by organisations like Mind, especially for those with social anxiety or nervous dispositions.